In certain situations our support may ask for your IP address. Usually, this happens when you report access difficulties, but in reality the service is functional, and in most cases the problem is caused by your IP being blocked by the firewall. To get your IP, just access https://ip.xmhosts.com The IP of your connection will be displayed, just send it […]
There can be many reasons why your order is pending. The most common of these reasons is that you haven’t paid for your order, which means it won’t be created. Therefore, you must pay the outstanding invoice for it to become active and provide your service! In some cases, there may be other reasons why your […]
If you have problems making a payment through our PayPal payment gateway, you can try paying us directly. To pay us directly, login to your PayPal account and send the required amount to “sales@xmhosts.com” through PayPal’s built-in send feature. Once payment has been sent, please do notify us through a support ticket that you have made payment […]